Recycled Furniture FAQs - Footprint Furniture Store

FAQ

Order Issues

Is your warehouse currently open during Covid-19 restrictions?

Yes, we are open! However, due to the effects of the Covid-19 crisis, we are experiencing timber shortages. Please contact our office on 0437 858 118 before ordering online as pricing and availability have changed.

What should I do if I receive a faulty or missing an item from my order?

If you’re missing an item or you have received the wrong item, please contact our office within two days of delivery to discuss your order on 0437 858 118.

Where do you currently ship to?

Currently, we ship all over Australia, and packages are delivered by sourcing services in Australia, and all products are fully insured.

Visit the Delivery page for more information

Do your products come with a warranty?

We stand by our products and ask that if you are not happy with your final product, we will make it again. If anything happens to your product within 2 years (most pieces that are not correctly made will show signs within 2 months of purchase due to the different climates of a normal domestic or commercial environment) we will replace it no questions ask or supply a FULL REFUND.

Where are your products sourced from?

All our products are made in North Melbourne and have been manufactured with the highest quality materials, components, fixtures & fittings.

Many companies that produce furniture make claims such as these, but at Footprint, we stand by our mark and supply along with each piece of furniture

Delivery

What should I do if my order hasn't been delivered yet?

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FAQ

Order Issues

Is your warehouse currently open during Covid-19 restrictions?

What should I do if I receive a faulty or missing an item from my order?

Where do you currently ship to?

Do your products come with a warranty?

Where are your products sourced from?

Delivery

What should I do if my order hasn't been delivered yet?

How can I find your international delivery information?

Can I track the delivery of my order?

Can you tell me more about your Premier Delivery service?

Returns & Refunds

What is your International Returns Policy?

I'm an International customer. How do I return something to you?

Can I return an item for an exchange instead of a refund?

How can I get a new returns note?